Overview

Your account balance across all assets with an estimated value in USDT. Amounts held in open orders are shown apart from the funds available to trade or withdraw.

Total balance (USDT equivalent)

0.00

Available USDT

0.00

Deposit Withdraw Trade

Assets

Asset	Total	In orders	Available	Value (USDT)

Recent activityAll activity

Date	Type	Asset	Amount	Reference	Status

Deposit

Deposits are credited to your ledger balance once confirmed. Deposits from third parties are not accepted.

Bank transferFiat to USDT at 1 to 1. Same name account only.Debit cardCards in the account holder name only.Digital assetOn chain transfer to your deposit address.From Jadenex CardMove card balance to trading balance.

Asset

Network

Amount

USDT

Deposits are subject to source of funds checks. Large or unusual deposits may be held pending review.

Withdraw

Withdrawals are released after security checks. New destinations are subject to a 24 hour hold.

Bank transferTo a bank account in your name.Digital assetTo an address on your allow list.To Jadenex CardTop up your card balance.

Asset

Network

Amount

USDT

Available 0.00

Destination from your allow list

Only a destination on your allow list may receive a withdrawal. Manage the list in the security section.

An authenticator code, an email code and a text message code are required to release a withdrawal.

Orders

Open orders can be cancelled at any time before they are filled.

Time	Market	Side	Type	Price	Amount	Filled	Fee	Status

Transaction history

Complete record of deposits, withdrawals and trades on this account.

Date	Type	Asset	Amount	Detail	Reference	Status

Jadenex Card

A Mastercard linked to your account. Top up from your trading balance and spend anywhere Mastercard is accepted.

Card status

Not issued

Card balance

0.00 USDT

Monthly spend limit

10,000.00 USDT

ATM withdrawal limit

1,000.00 USDT per day

Card issuance is subject to completed identity verification and a residential address check. Card terms apply.

Verification

Identity verification is required before deposits, withdrawals and trading are enabled.

1

Personal details

Name, date of birth and country of residence provided at registration.

Complete

2

Identity document

Passport, national identity card or driving licence. Photographed on the mobile application.

Pending

3

Proof of address

Bank statement or utility bill dated within the last three months.

Pending

4

Source of funds

Required for deposits above the standard threshold or where requested by the compliance team.

When requested

Submit documents

Documents are reviewed within one business day. You will be notified by email when the review is complete.

Identity document

Proof of address

Security

Controls applied to this account. Two factor authentication and a confirmed mobile number are required before a withdrawal can be made.

Authentication

Authenticator applicationGoogle Authenticator or any application supporting time based one time passwords. Required on every withdrawal.

Mobile numberUsed to send a confirmation code by text message on every withdrawal.

Email addressUsed to send a confirmation code on every withdrawal and to notify you of security events.

Confirmed

PasswordLast changed . Choose a password you do not use anywhere else.

Withdrawal protection

Address allow listA withdrawal may be sent only to a destination on this list. A new destination is held for twenty four hours.

Enabled

Withdrawal lockWhen enabled, no withdrawal may be made from the account until the lock is removed. Removing the lock takes twenty four hours.

Anti phishing phraseShown in every email Jadenex sends to you so that you can tell a genuine message from a forgery.

Login notificationAn email is sent on each login from a device that has not been used before.

Always on

Withdrawal address allow list

Label	Asset	Destination	Added	Status

Recognised devices

Device	First seen

Security activity

Date	Event	Device

Account identifier

Account opened

Last login

Verification status

API management

Create keys to connect a trading application or a market making system to your account through the Jadenex API. Keys are available to verified account holders only. Withdrawal is never permitted through the API.

Create a new key

Label

Permissions Read market data and account balances Place and cancel orders Withdraw funds is not available through the API

Trusted IP addresses, optional, comma separated

Rate limit tier

Authenticator code

An authenticator code is required to create a key. The secret is shown once at creation and cannot be retrieved again. Store it securely.

Your API keys

Label	API key	Permissions	Rate limit	Created	Status

Rate limits and usage policy

Standard tier

10 requests per second and 1,200 per minute

Advanced tier

50 requests per second and 3,000 per minute

Market maker tier

100 requests per second and 6,000 per minute

Order placement

100 orders per ten seconds per key

Over the limit

Requests above the limit are rejected and repeated breaches suspend the key

Settings

Personal details on record and preferences for this account. A change to name, date of birth or country of residence requires supporting documents and a review.

Saved.

Personal details

Full legal name

Date of birth

Country of residence

Email address

Mobile number

Source of funds

To change a detail shown as locked, contact support with the supporting document.

Preferences

Interface language

Statement frequency

Default market on the trading page

Send me service updates and information about Jadenex products by email. Notify me by email of every deposit and every withdrawal on this account.

Data and privacy

You may request a copy of the personal data held about you, ask for an inaccuracy to be corrected, or request closure of the account. Records are retained after closure for the periods required by law.

Privacy policy