Use the team that handles the matter. Include your account identifier in every message. Jadenex will never ask for your password or an authentication code.
Send a complaint to the complaints address with your account identifier, the facts of the matter and the outcome you seek. A complaint is acknowledged within two business days and a substantive response is issued within fifteen business days. Where a response cannot be issued in that period you are told why and given a date by which it will be issued. The full procedure is published in the complaints procedure.
Messages sent through this form are handled during business hours. For an urgent security matter freeze your account in the mobile application first.